Returns & Exchange

What is your return/exchange policy?

We accept returns and exchanges on all orders as long as the item is in its original, sellable condition with tags within 30 days of receiving the item. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats due to hygienic reasons. 

We will pay for the return shipping and provide a label for all US exchanges. Returns can be refunded back to the original payment method (with a handling fee) or come in the form of store credit. We reserve the right to adjust returns if original items are not received in new condition. If items are not in stock at the time we receive your item, you will be receiving store credit for it. 

At this time, we do not offer free return shipping for international orders or refunds on customs or duties.

ALL SALES FINAL (No exchange/returns) on major holiday sales: Black Friday, Christmas Holiday Sales, Pop-Up Shop Events, and Major Liquidation/Flash Sales. 

Exchanges - FREE Return Label
Fit wasn't quite right, or color wasn't what you thought? The cost to exchange is on us!
Store Credit - FREE Return Label
Perfect if you know you'll buy something in the near future, but aren't quite sure what you want right now. This is your best option!
Refund - Small Fee for a Return Label
Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. We charge a small fee to have it shipped back which will be deducted from your refund total.

 

All returns and exchanges should be mailed back to: 18039 Chatsworth Street, #3786, Los Angeles California 91344, United States

If you need further assistance with your return or exchange | Email us directly at sales@asrge.com (Monday - Friday 10:00am to 5:00pm PST)

 

ORDERS

  • To ensure delivery of your order please input your information and address in English.
  • We cannot make any changes to your order once it has been placed.
  • Please ensure all your information is correct before placing your order.
  • We are not responsible for any mistakes in addresses you input.
  • You must enter your shipping and billing address in English to ensure delivery of your order.
  • If you have any questions or concerns please email sales@asrge.com